About The Lighting Superstore

The company first started trading within the lighting industry in 1979, but was quite different to the company you see before you today. Our first venture in this industry was in manufacturing, where we started producing our own hand made lampshades under the trading name BCG Shades and the business stayed this way for many years, during which time the company grew from strength to strength and the manufacturing facilities where expanded many times and our manufacturing processes refined.

Our lampshades where regarded very highly by many within the industry, owing mainly to the quality of the materials we used and the attention to detail that was put in to every single shade we made.

Fast forward 20 years to 1999 and you'll find us expanding into lighting retail. Here we opened our first retail shop and plans are also put in place to start trading online, followed by our first web site. The showroom was mainly a factory outlet where you could purchase our high quality lampshades, either from stock or even bespoke shades made to your own specifications and from a number of combinations totaling over 24 million (yes, really over 24 million).

Over the following 2 years the retail outlet expands and we build on our existing relationships with other lighting manufacturers, switching over from supplying them with quality lampshades to us retailing their products. It is at this point where The Lighting Superstore is conceived, the showroom is re-branded and the first incarnation of The Lighting Superstore web site is put online.

The website was an instant success and boasted a number of features that were not found on any other lighting websites at the time. From the start we have been constantly looking at ways to improve our customer service, increase efficiency and ensure we are always offering an excellent product range at the best prices, an ethos that is just as important to us today as it was in the very beginning.

Today you are looking at the 5th version of the website and as with the previous 4 versions it was built specifically for us, every single web site we've had has been bespoke, this enables us to have a website that is tailored exactly to our needs and yours. Each time we rebuild the site we make sure that it functions even better than before, has a number of new features and we always make sure it's even easier for you to find a product that suits your needs perfectly.

Customer Services

The customer service team have a huge wealth of experience in lighting, most having at least 10 years experience and they are available for both pre-sales and post-sales advice. Lighting can be a complicated subject and often can appear to be quite daunting, however we're here to help guide you through and to ensure you get the right solution, no matter what your lighting needs are.

Not only do we put a huge focus on customer communication but we also closely monitor our own internal data to ensure our back office systems, which are built especially for us, are as efficient as possible and to ensure your orders and enquiries are dealt with in record time.

Warehousing and Stock Holding

As with our customer service back office systems all of our warehouse systems are built especially for us, this enables us to tailor them to our exact needs. So, what does this mean to you the customer? Well, it means that we can ensure we process all of our deliveries (both incoming and outgoing) very efficiently, it means we have extremely good control of our stock profile and ultimately it means you get your new lighting as quickly as possible.

We have chosen to not adopt a practice that is found on a number of lighting web sites and that is to show manufacturer's stock levels as their own. We only state that we have an item in stock if it's physically in our warehouse and is available for sale. We believe that a totally open, transparent and honest policy is not only the best way to operate but the only way to operate. The same policy applies to all aspects of our product availability information, we are constantly working to ensure it's as accurate and as clear as possible.

Payment Methods

We have selected a number of payment methods for our customers. You can pay via Credit Card which includes VISA, MasterCard and American Express. Debit Card which includes VISA, Maestro and JCB. All card transactions are processed securely via Barclays EPDQ and protected by verified by VISA, MasterCard SecureCode and AMEX Safekey. We do not store or process your card numbers in our own systems.

You can also pay via PayPal, this is done by means of PayPal Checkout, simply click the "Checkout with PayPal" button on our shopping basket page once you've selected all of your products.

Finally, you can also pay via BACS bank transfer if you wish. This is an option that our trade customers often take advantage of.

Trade Customers and Bulk Purchases

We welcome trade and bulk enquiries and are perfectly set up to cater for them. We process large orders for Hotels, Bars, Restaurants and big building projects most days and have done so for a number of years. We are available for advice, rapid deliveries and are often able to negotiate even better pricing for you (Dependent on quantity and overall order value). To find out more about this please contact our customer service team.

Best Price Guarantee and Fast Delivery

We always try to look at areas of our company from a customer's point of view. As customers we want the best prices and in most instances we want our orders delivered as quick as possible. For this reason we constantly monitor the prices of other lighting web sites and adjust our pricing accordingly. In the very unlikely event that you've found the same product on another lighting retailer's web site then contact us right away and we'll negotiate even better pricing for you. We also offer free delivery on all mainland UK orders that exceed a value of £75.00.

In addition to offering the best prices we also put a huge focus on our stock holding and unlike a number of Lighting Retailers, when we say we have it in stock we actually have it in stock in our own warehouse, we do not claim to have an item in stock by passing off manufacturer stock levels as our own, a practice that we feel it quite unfair and does not fit in with our open and transparent stock availability policy. What this means to you, our customer, is that if we say we have it in stock you can view it in person in our showroom and in most cases you can have it delivered overnight direct from our own warehouse and in a single consignment, no waiting in all day for multiple deliveries from multiple warehouses.

Our stock profile is monitored and revised daily to ensure we stock all of our popular lines and our back office systems are extremely good at forecasting stock movements to ensure that we not only have the right lines in stock but that we also have the right quantity.

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© 2018 The Lighting Superstore Ltd. Company Number: 7649594. VAT Number: 328 2420 76