New and Improved Carriage Charges and Services

Posted By: Matthew

Our delivery service is faster, more accurate and now in the rare instances that it's not totally free we've made it even cheaper than before.

Since we first started trading online over 15 years ago (via a different web site that became in 2002) we've constantly strived to develop new systems to make order processing and deliveries more efficient and a more pleasant experience for all of our customers.

We recognise that it's not just the evolution of lighting products that we need to be at the forefront of, we feel we also need to be at the forefront of customer service evolution too.

The delivery stage of the order process can be what makes the difference between a good or a bad customer experience

The retailer can get their part absolutely perfect (this is our aim every time) only for the delivery company to let everybody down at the final stage. Very often the physical part of the delivery stage is out of our control as we are reliant on the quality of the delivery drivers employed by our chosen courier. Fortunately for our customers we are very selective and very strict when selecting which courier wins our contract. We never select couriers solely on price, cheapest (in our experience) is not best and we wouldn't run the risk of letting down our customers. We do everything within our power to prevent our couriers from letting down our customers, fortunately this situation is extremely rare and our current courier (Interlink Express) service us extremely well.

So the question is asked “How can we improve on the delivery stage of the order process?”. Well for a start we can embrace the Interlink Predict 1 Hour delivery slot. We've had this running for quite some time and it's amazing, extremely accurate and a great addition to our service. So, how does it work? Well, on the day of dispatch you receive an email stating that your order has been dispatched. Following this, on the morning of delivery, Interlink will either text (providing we have your mobile number on your account) or email you with your 1 hour delivery slot, which is normally extremely accurate. You also have the opportunity to state if the selected day is not suitable or to give instructions for the parcel to be left safe (with a neighbour for example). With deliveries in to some areas you can even track where the delivery driver is on his or her route.

Better service doesn't mean higher prices paid by our customers

I mentioned above that we don't select couriers based solely on price but don't be mistaken in to thinking this means that you, the customer, will be paying the price, because you won't. Despite rising fuel costs, which naturally leads to higher courier charges, we've actually reduced our carriage charge. But that's not all, we've also reduced the carriage paid limit, so the chances are you won't pay any carriage at all.

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