The Lighting Superstore - Information about our delivery services

Delivery Destinations

We deliver to Mainland UK, Scottish Isles, Isle of Man, Isle of White, Northern Ireland and now Southern Ireland.

General Delivery Information

• Standard carriage is free for all orders over £100.00 where the delivery address is mainland UK (Excluding Scottish Highlands).
• Delivery to Scottish Isles, Scottish Highlands, Isle of Man, Isle of Wight, Northern Ireland and Southern Ireland incur a delivery charge of £20.00 inc vat.
• We DO NOT deliver internationally. We only deliver to the destinations listed above.
• All mainland UK (Excluding Scottish Highlands) orders under £100.00 (Inc VAT) a charge of £7.64 (Inc VAT) applies.
• All Saturday mainland UK deliveries are subject to a £23.50 (Inc VAT) carriage charge.
• All damages must be reported within 48 hours.
• Deliveries are normally made between the hours of 9am to 5pm Monday to Friday.
• Somebody will need to sign for your delivery unless you specify special delivery instructions in advance.
• You can specify special delivery instructions via the delivery address form when you place your order.
• You will receive an email from us when we dispatch your order and in most cases our couriers will email you with your tracking details.

Additional Delivery Charges

Delivery to Scottish Isles, Scottish Highlands, Isle of Man, Isle of Wight, Northern Ireland and Southern Ireland incur a delivery charge of £20.00 inc vat. If you are not sure you can check your post code here. The delivery charge will be added when our customer service team process your order.

Delivery Terms and Conditions

1. The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
2. 0rders placed before 2:00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
3. If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
4. If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
   4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
   4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
5. If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.
6. Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
7. Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.
8. Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
9. When your order arrives you must check for damages and or shortages. Claims for damages and or shortages have to be made within 48 hours of receipt of your delivery. Claims for damages and or shortages made after 48 hours of your delivery arriving will be refused. Time and date of delivery is recorded with our carriers.

Keep all the packaging from your delivery in a secure dry environment in case you need to return any part of your order to us.