01225 704442About The Lighting Superstore
Our Story – Over 40 Years of Experience
- 1979: Our journey started over 40 years ago when we started manufacturing our own handmade lampshades under the name BCG Shades. During this time the company grew and manufacturing facilities were expanded.
- 1980: Our lampshades were regarded very highly within the industry, owing mainly to the quality of materials used and the attention to detail in every single lampshade.
- 1999: After 20 years we expanded into the lighting retail industry and opened our first retail shop and website. The retail shop was mainly a factory outlet showcasing lampshades. We also offered bespoke lampshades to customers own specifications. Over the following 2 years our retail outlet expands into a showroom, we build relationships with lighting manufactures switching from supplying them with our lampshades to us retailing their products.
- 2002: The entire retail operation is rebranded and The Lighting Superstore is born and launched online.
- 2021: The Lighting Superstore is relocated to a new facility with much improved warehousing, thus enabling an increase in distribution efficiency.
Customer Services
Our customer service team have a huge wealth of experience of over ten years and are on hand for pre-sales and post-sales advice. We’re here to help you find the right lighting solution. See the ways you can get in touch via our contact page.
Warehousing and Stock Holding
As with our customer service back office systems all of our warehouse systems are built especially for us, this enables us to tailor them to our exact needs. So, what does this mean to you the customer? Well, it means that we can ensure we process all of our deliveries (both incoming and outgoing) very efficiently, it means we have extremely good control of our stock profile and ultimately it means you get your new lighting as quickly as possible.
We have chosen to not adopt a practice that is found on a number of lighting web sites and that is to show manufacturer's stock levels as their own. We only state that we have an item in stock if it's physically in our warehouse and is available for sale. We believe that a totally open, transparent and honest policy is not only the best way to operate but the only way to operate. The same policy applies to all aspects of our product availability information, we are constantly working to ensure it's as accurate and as clear as possible.
Best Price Guarantee
We offer a best price guarantee by constantly monitoring the prices of other lighting websites and adjust our prices accordingly. If you've found the same product on another retailer's website then contact us on: pricebeater@thelightingsuperstore.co.uk or Telephone 01225 704442 and we'll negotiate an even better price for you! You can also find out more information on our Price Beater page.
Fast and *Free Delivery
All orders over £99.00 for delivery to the mainland UK (exc Scottish Highlands) will have FREE delivery. Further information can be found on our delivery information page.
Warehouse and stock holding
Our warehouse is monitored and revised daily to ensure we stock all our popular lines and when we say we have it in stock – we actually have it in stock. We do not claim to have items in stock by passing off manufacturer stock levels as our own. This means our delivery is fast and delivered direct from our warehouse and in a single consignment so no waiting in all day for multiple deliveries.
Trade Customers and Bulk Purchases
We welcome trade and bulk enquiries, we already process large orders for Hotels, Bars, Restaurants and big building projects. We are available for advice and fast deliveries and are often able to negotiate better pricing for you. We also offer payment in BACS transfer for you to take advantage of. To find out more about this please contact our customer service team: sales@thelightingsuperstore.co.uk or 01225 704442.
Payment Methods
You can pay in a number of ways here at The Lighting Superstore. Our payment methods include:
- VISA
- MasterCard
- American Express
- Maestro
- PayPal
- BACS
All of our card transactions are processed securely via Barclays EPDQ and protected by verified VISA, MasterCard SecureCode and AMEX Safekey. We do not store or process your card numbers in our own systems.
